Cantonese-Speaking Customer Support Representative (CSR) / Technical Support Specialist

Join OpenText, a global leader in Enterprise Information Management, as a Cantonese-Speaking Customer Support Representative (CSR) or Technical Support Specialist in the vibrant hub of Bali, Indonesia. This is a unique opportunity to leverage your Cantonese language skills and technical expertise to support our international clients. As a CSR, you'll be the first point of contact for our clients, providing exceptional service and resolving their queries efficiently. If you're a Technical Support Specialist, you'll troubleshoot and resolve complex technical issues, ensuring our clients' systems run smoothly. Both roles offer a dynamic work environment, competitive compensation, and the chance to grow within a renowned global company.

Located in the heart of Canggu, you'll enjoy a modern office space with stunning views of the ocean. Our team is passionate about innovation and customer satisfaction, and we're committed to creating a workplace where everyone feels valued and supported. Whether you're a seasoned professional or just starting your career, OpenText offers a platform for you to thrive and make a meaningful impact.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support in Cantonese, ensuring our clients feel valued and understood.
• Troubleshoot and resolve technical issues using tools like ServiceNow, Jira, and Confluence.
• Document and track customer interactions and technical issues using our internal support system.
• Collaborate with cross-functional teams to ensure timely resolution of client queries and technical problems.
• Stay up-to-date with the latest trends and best practices in customer support and technical support.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the continuous improvement of our support processes and systems.
• Uphold OpenText's values of integrity, respect, and innovation in all aspects of your work.

🎓 Kualifikasi & Syarat

• Fluent in Cantonese, both written and spoken.
• 2-5 years of experience in customer support or technical support roles.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in English, both written and spoken.
• Experience with customer relationship management (CRM) systems like Salesforce or HubSpot.
• Knowledge of Enterprise Information Management systems and technologies.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.

🛠️ Keahlian

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