Customer Service Staff (CS)

Join PT RGA International Indonesia as a Customer Service Staff and become a vital part of our team in Kelapa Gading, Jakarta Utara. In this role, you will be the first point of contact for our valued customers, providing exceptional service and resolving their inquiries efficiently. Our company is dedicated to delivering top-notch customer satisfaction, and we are looking for a proactive and detail-oriented individual to join our team.

As a Customer Service Staff at PT RGA International Indonesia, you will handle incoming calls, emails, and chat inquiries from our customers, ensuring their needs are met promptly and professionally. You will also be responsible for maintaining our customer database and ensuring all customer interactions are logged accurately. This role offers a dynamic work environment where you can grow and develop your skills in customer service and relationship management.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional responses.
• Maintain and update customer records in our CRM system, ensuring all information is accurate and up-to-date.
• Resolve customer complaints and issues, working to find satisfactory solutions and ensuring customer satisfaction.
• Collaborate with other departments to gather information and provide accurate responses to customer queries.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Assist in training new customer service staff and maintaining high service standards.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints professionally and efficiently.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work independently and as part of a team.
• Proficiency in using Microsoft Office Suite, particularly Excel and Outlook.
• Bachelor's degree in Business Administration, Communications, or a related field is a plus.

🛠️ Keahlian

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